What is a static IP and how do I get one?
Overview A public static IPv4 address can be used to make sure your equipment always has the same address. If you don't have a static IP address, then your address is randomly assigned from a pool of IP addresses. This can cause disruptions to particular services if the IP changes. Business and Enterprise A static address benefits businesses that ...
What is IP Geolocation
Overview IP Geolocation is mapping an IP address or a range of IP addresses to an approximate location using a combination of sources. This mapping does not need to be accurate since IP addresses don't carry any actual information about their locations. These locations are approximated after gathering as much information as possible by the third or ...
Does United Fiber utilize CG-NAT?
United Fiber does not currently utilize carrier-grade NAT but is planning to roll it out in the future due to IPv4 address exhaustion. While most people will not be affected by this change, some people utilizing certain services or advanced features may run into issues with their internet traffic for those services over carrier-grade NAT. We all...
Does United Fiber have data caps?
For Fiber and fixed-wireless (United Sky) subscriber plans we do not have any data caps. If you happen to be under our Exede satellite service, there are data caps. These vary depending on your plan. Do you have Exede? Yes No Select your current Exede service plan Liberty 12 Bronze 40 Silver 60 The data cap is 12 GB per month. The d...
Can I use my own router?
Yes absolutely! We typically recommend this for advanced users as we are limited in our ability to troubleshoot or assist with anything that is not our equipment. The support team will have to set up your United Fiber equipment so that you can utilize your own router. Please reach out to 800-585-6454 for assistance. ...
A website shows the wrong location or town
IP Geolocation This is typically due to inaccurate IP Geolocation information. There is nothing that the ISP or subscriber can typically do to resolve this themselves. For more information on IP Geolocation, refer to this article: What is IP Geolocation Device Location Services This can also be caused by having your location services turned off on...
What is symmetrical internet
Symmetrical Bandwidth Symmetrical internet is where your upload and download bandwidth matches. For example: 500 Mbps download & 500 Mbps upload. Asymmetrical Bandwidth An asymmetrical internet connection does not match. Typically, the upload is significantly lower than the download. For example: 500 Mbps download & 20 Mbps upload. This ...